Privacy policy

Privacy Policy

Last updated: 28 September 2026

Thermal Puff ("we", "us" or "our") respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have when you visit or make a purchase from our store.

Information We Collect

When you visit our store or place an order, we may collect:

  • Contact details: your name, email address and phone number (if provided)

  • Order details: billing and shipping address, products purchased and order history

  • Payment information: processed securely by our payment providers. We never see or store your full card details.

  • Device and browsing information: IP address, browser type, pages viewed and how you interact with our website, collected through cookies and similar technologies

  • Communications: any messages you send to us, such as customer support emails

How We Use Your Information

  • To process and deliver your orders, including sending order and shipping updates

  • To provide customer support and respond to your questions

  • To prevent fraud and keep our store secure

  • To improve our website and products

  • To send you marketing emails, only if you have opted in. You can unsubscribe at any time.

  • To show you relevant ads on platforms such as Facebook, Instagram, TikTok and Google

Cookies

We use cookies to keep your cart working, remember your preferences, understand how visitors use our site and measure our advertising. You can control or disable cookies through your browser settings, although some parts of the store may not work properly without them.

Sharing Your Information

We do not sell your personal information. We only share it with trusted third parties who help us run our store, including:

  • Shopify, which hosts our online store

  • Payment providers, to securely process payments

  • Shipping carriers and fulfilment partners, to deliver your order

  • Analytics and advertising partners (such as Google, Meta and TikTok), to understand site traffic and show relevant ads

We may also share information if required by law or to protect our rights.

Data Retention

We keep your order information for as long as needed to fulfil your order and meet our legal, tax and accounting obligations, unless you ask us to delete it where we are able to.

Your Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you

  • Correct any information that is inaccurate

  • Delete your personal information

  • Object to or restrict how we use your information

  • Opt out of marketing communications at any time

To make a request, email us at thermalpuff@gmail.com. We may need to verify your identity before responding.

Security

We take reasonable steps to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

Children

Our store is not intended for children under 16, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

Contact Us

If you have any questions about this Privacy Policy or your personal information, email us at thermalpuff@gmail.com.